What is an e-wallet?
You can hold up to 7 different currencies in your e-wallet.
But you can send payments from your e-wallet in over 130 currencies.
All Users: When your account is created, a default currency e-wallet will be set up, in either USD or EUR. This will be chosen by your Shipping Company.
This will be referred to as the default currency.
In addition to the default currency, you may hold funds in a further 7 currencies (see ‘Which Currencies can I hold in my e-wallet?’ for the list of currencies available).
You can do this by transferring funds to that currency. For example, you will select GBP as the destination currency, a wallet will be created and the funds will be credited to that wallet in GBP.
For added security your account and card wallets operate dependently; to spend on your card you must transfer funds to your card wallets.
What is my MarTrust ID?
Crewmember only: When opening your account, you have been allocated a unique MarTrust ID.
This was communicated to you in your welcome letter and is the ID that you can give to a Shipping Co / Manning Agency allowing them to process your payroll into the correct account.
Your MarTrust ID will remain the same even when you move to another Shipping Co / Manning Agency.
What is my Cardholder ID?
Card holder: Your cardholder ID can be found on the reverse of your Mastercard.
This is the ID that you share with Customer Services to identify your account.
Do not share the PAN i.e the 16 digit number on the front of your MarTrust Mastercard with anyone.
How much does it cost?
Card holder: Please see the fee schedule link in the app