Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

What are cookies?
A cookie is a small file of letters and numbers that is downloaded onto your computer when you visit a website. Cookies contain information that is transferred to your computer’s hard drive are not used to identify you personally.
How do we use cookies?
We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

How can my cookie settings be changed?
Your web browser may allow some control of cookies through the browser settings. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Learn more about cookies, including how to see what cookies have been set and how to manage and delete them, at www.allaboutcookies.org.
Use the link above to allow or not allow non-essential cookies set by this site.
To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

About Us

We are a global maritime financial services company that delivers unparalleled value and service to clients in the maritime industry. We focus on supplier payments and crew payment management and provide a range of currency solutions for you and your business.

Our background is maritime, our core business is maritime.

We speak shipping.

Registered Office & Trading Address:

MarTrust Corporation Ltd
Office 7.09
7th Floor
Tintagel House
92 Albert Embankment
London, UK
SE17TY
United Kingdom

MarTrust Corporation Limited is registered in England and Wales (Company No. 07498933). It is an Authorised Payment Institution (API) regulated by the UK Financial Conduct Authority (FRN 794752) under the Payment Services Regulations 2017. Its registered company address is Office 7.09, 7th Floor, Tintagel House, 92 Albert Embankment, London, SE1 7TY, United Kingdom.

Contact us

Please indicate your consent for us to collect, use and store the personal information, which you have knowingly provided (e.g. your name, e-mail address, telephone number) for the purposes of:
1. Responding to your request
2. Receiving promotional materials from time to time
Please note that you may withdraw this consent at any time.

Local representative contacts

NORTH EUROPE Aleksander Niemas	Germany	+ 49 (0) 172 54 68 043
EUROPE David Lord	United Kingdom	+44 (0) 203 948 1980
SOUTH EUROPE Nicola Charissis	Greece	+30 2107454681
JAPAN Tokio Mitsuda	Tokyo	+81 3 6257 3866
ASIA PACIFIC William Chung	Hong Kong	+852 9644 1326

Privacy Policy

How your personal information is used by MarTrust:

We (MarTrust Limited) may keep the personal details that you or others give us during your relationship with us on a MarTrust database. These details may include:

Information that you give us on application forms, in letters, via electronic messages or over the phone
What we know from providing you with any services and analysing any transactions you carry out through us
Information that comes to us from credit reference and fraud detection agencies or services, and registration or stockbroking industry exchanges
Information we receive from our client companies or their agents

We may store, use and process your personal information in order to:

Assess any application you make to participate in any service we provide
Provide you with services
Identify other products and services that might be suitable for you
Keep our records about you up to date
Check your identity
Prevent and detect fraud and/or money laundering
Recover debts
Carry out research and statistical analysis about our services and how we might improve them. Sometimes we may use an outside market research agency to do this for us, in which case we undertake to ensure that they appropriately protect any personal customer data we share with them.
Unless you tell us not to, we may contact you by email (where this is permitted) or post about affiliated to MarTrust Group companies and their products and services we believe may interest you. If you prefer not to receive this kind of information, simply let us know by emailing your details to: [email protected]

Under the Data Protection Act 1998 you are entitled to a copy of the information we hold about you on request, on payment of a fee. If you think any information we hold about you is inaccurate, don’t hesitate to let us know so that we can correct it. The information we hold about you is confidential. We will only ever disclose it outside the MarTrust:

At your request or with your consent
In line with what we have explained above
If the law requires or permits disclosure or there is a duty to the public to reveal it
If we are asked to do so by the Financial Services Authority; or
Any other relevant regulatory authority or exchange in the UK or overseas
To investigate or prevent fraud or other crimes
To our agents and others in connection with running accounts and other services for you
To any individual or company to whom we propose to transfer our business or any part of it
We may administer accounts and provide you with some services via agencies in countries outside Europe, including Jersey and other countries such as India or the USA, where data protection laws and standards differ from those in the UK. But even if we are processing your personal details outside Europe there will always be a contract in place to ensure that such information is appropriately protected, and we will continue to be strictly bound by the UK’s Data Protection Act 1988

Cookies

Like many websites, this service uses cookies. Cookies are small text files of information that a web server transfers to a cookie file on the device you are using to browse this website (commonly a computer or mobile phone) to collect and store information. It is important for us to use them because we can deliver an efficient service to you and also analyse customer journeys through the website to inform future enhancements. Likewise, cookies are beneficial to your use of this website because they avoid the need for you to enter the same information several times during one transaction and also safeguard your security when using our secure online services. There a two types of cookie which can be stored on your device:

A session cookie which lasts for the amount of time you keep your web browser open for
A persistent cookie which is stored on your device for a defined period of time

We use both of these types of cookies which fall into two categories termed by us as (1) strictly necessary cookies, and (2) performance analytics cookies.

Strictly necessary cookies:

These are the types of cookies that let you move around the website and use its features. In this category we use both session and persistent cookies. The session cookies help you make applications for services and also login and navigate around secure areas of the website. The persistent cookie is only set if you tick a box on the login screen for the website to remember part of your login details for a future visit. However, it will make you aware that a cookie is used to support this and also advise you not to do this if you are using a computer in a public place.

Performance analytics cookies:

We use performance analytics cookies to gather statistical information on how people navigate the site such as: the number of visits and number of pages per visit, paths taken by visitors through the site, duration and time of visits, type of web browsers used and other general data. From this detail, we are able to continuously improve our visitors’ experience of this website. We use Google Analytics to provide this information. This sets both session and persistent cookies to help us understand user behavior. The session cookies (_utmb and _utmc) tell us when a user enters the website and either exits it or performs no further actions for longer than 30 minutes. The persistent cookies (_utma and _utmz) tell us how visitors find our website and their uniqueness i.e. their number of visits and how recent or frequent they are. None of the cookies used on our websites collect personally identifiable information about you. By continuing to use this website, you are consenting to us placing cookies on your device for the purposes detailed above. If you do not want cookies placed on your device, you can find details of how to block them on the most widely used devices and browsers at allaboutcookies.org. Please note though that by blocking our cookies, we cannot guarantee that the website and your experience whilst visiting are as we intended it to be. You can also block all Google Analytics cookies across all websites by getting the Google Analytics Opt-out Browser Add-on here.

Changes in legislation

We continue to monitor the situation regarding clarity of the new EU cookies directive and steps required to implement these on a practical level. We will make any further necessary adjustments to this website as further guidance is issued by the Information Commissioner’s Office.

Monitoring

We monitor and record some phone calls in case we need to check we have carried out your instructions correctly, to help maintain our quality standards and for security purposes.

Protecting your privacy

To the extent that personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet (and our website) is entirely at your own risk and we have no responsibility or liability for the security of personal information transmitted via the internet.

Accurate information

We may check what you have told us and share that information with fraud prevention agencies. It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will record this at the fraud prevention agencies. If you feel your privacy has been breached by us, then please write to: MarTrust Ltd. Thames House Portsmouth Road Esher Surrey, KT10 9AD United Kingdom

Security

You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law. All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our prior written authorisation. You must not use any false identity in email or other network communications. You must not attempt or participate in the unauthorised entry or viewing of another user's account or into another system. You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation's security (cross-network hacking). This is an illegal act and prosecution under criminal law may result.

Changes to privacy policy

Please note that this policy will be reviewed and may be changed from time to time. The revised policy will be posted to this page (so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it).