Corporate customer feedback
We are proud to share a few of our customers’ comments from our recent survey.
Customer testimonials
MarTrust customer story – Seatrade
Richard talks about Seatrade’s experience with MarTrust and how the E-Wallet has helped reduce cash-to-master transactions, boost cash flow, and streamline the payroll process. Also, how it helps their seafarers and how they’re completely in control of their funds.
MarTrust customer story – ABC Maritime
George explains how implementing the MarTrust E-Wallet has saved hundreds of thousands of dollars for ABC Maritime, and that it provides the ability for seafarers to instantly receive and send funds at competitive FX rates.
MarTrust customer story – Misuga Ship Management
Captain Villavicencio explains how the MarTrust E-Wallet enables him to send funds to crew members at the push of a button and removes seafarers’ need to have to wait until they’re onshore to send money home using expensive remittance services.
Case Study
Captain Petrenko from EXMAR talks about his E-Wallet
Captain Igor Petrenko from EXMAR talks to us about his experience with the MarTrust E-Wallet, which enables him to exchange currencies at a more competitive rate when compared to his bank.
In the interview, Captain Petrenko said, “I have been using it for two months already. I installed the app and it has been very user friendly – I like using it.
“I’ve loaded and reloaded money from my E-Wallet to my card, this is very useful. I also exchanged from EUR to USD and vice versa.”
He further explains, “I observed that the exchange rate is very good. The FX rates are more competitive than the banks, for sure.”
Case Study
Euronav’s Captain Vasileios: on Cash-to-Master with the E-Wallet
Captain Vasileios of Euronav discusses his experience of using the MarTrust E-Wallet.
He said, “The app is so easy to use that no special skills or guidance was needed.
“I use it every day in my daily purchases – In fact, there was one time when a transfer was completed in under an hour.”
On Cash to Master he said: “It used to be complicated as the captain could not carry a large amount of cash to pay the crew. We had to request cash and deal with each agent at each port which was time-consuming and expensive.
“Now with the MarTrust E-Wallet App, the deposits are transferred to each of the sailors quickly and safely and can use the requested deposit at once without having to wait to arrive in port.”
Crew feedback
Hear what our users have to say about our service.
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