Customer Stories

Discover firsthand experiences and feedback from our corporate customers and crew

Corporate customer feedback

MarTrust is an easy-to-use system. Customer service is always accessible to help us with any questions we may have, and we have a very helpful direct contact in your company.

– Customer 1

The synergy between AP processing and payments; at MarTrust, compliance checks are performed before any payment is released, ensuring that no incorrect payments are processed, especially in high-risk locations.

– Customer 2

MarTrust has helped centralise all payments through one payment platform

– Customer 3

MarTrust provides flexible payment method, minimize problems with crew allotments.

– Customer 4

MarTrust streamlined our treasury function for international crews in different countries. Excellent!!!

– Customer 5

Better exchange of information about vendor payments details to close the outstanding invoices from vendor side.

– Customer 6

User-friendly internet-bank program, low bank charges for international payments, operational and professional customer service

– Customer 7

Fixed-rate transfers and greater clarity on payments. Reduced errors in payments due to IBAN checker.

– Customer 8

Customer testimonials

Richard from Seatrade

Richard talks about Seatrade’s experience with MarTrust and how the E-Wallet has helped reduce cash-to-master transactions, boost cash flow, and streamline the payroll process. Also, how it helps their seafarers and how they’re completely in control of their funds.

George from ABC Maritime

George explains how implementing the MarTrust E-Wallet has saved hundreds of thousands of dollars for ABC Maritime, and that it provides the ability for seafarers to instantly receive and send funds at competitive FX rates.

Misuga Ship Management

Captain Villavicencio explains how the MarTrust E-Wallet enables him to send funds to crew members at the push of a button and removes seafarers’ need to have to wait until they’re onshore to send money home using expensive remittance services.

Case Study

Captain Petrenko from EXMAR talks about his E-Wallet

Captain Igor Petrenko from EXMAR talks to us about his experience with the MarTrust E-Wallet, which enables him to exchange currencies at a more competitive rate when compared to his bank.

In the interview, Captain Petrenko said, “I have been using it for two months already. I installed the app and it has been very user friendly – I like using it.

“I’ve loaded and reloaded money from my E-Wallet to my card, this is very useful. I also exchanged from EUR to USD and vice versa.”

He further explains, “I observed that the exchange rate is very good. The FX rates are more competitive than the banks, for sure.”

Case Study

Euronav’s Captain Vasileios: on Cash-to-Master with the E-Wallet

Captain Vasileios of Euronav discusses his experience of using the MarTrust E-Wallet.

He said, “The app is so easy to use that no special skills or guidance was needed.

“I use it every day in my daily purchases – In fact, there was one time when a transfer was completed in under an hour.”

On Cash to Master he said: “It used to be complicated as the captain could not carry a large amount of cash to pay the crew. We had to request cash and deal with each agent at each port which was time-consuming and expensive.

“Now with the MarTrust E-Wallet App, the deposits are transferred to each of the sailors quickly and safely and can use the requested deposit at once without having to wait to arrive in port.”

Euronav

What Crew say about MarTrust

Many thanks to MarTrust for your highly appreciated service and the tremendous help you have given me. You gave great support and well-qualified assistance with any issues I had to face. I wish you all the best and I’m happy to be a MarTrust customer!

– Eduard Kubarev – OSM Maritime Crew Ltd

Thank you for your understanding and cooperation, my card was quickly made live again which is super! The MarTrust team provided a very fast fix to my problem, you really are the best.

– Marat Karpushyn – Atlas Professionals

Thank you to the MarTrust team for helping me with my issue, you have fixed the problem in a highly professional way. I wish you all the best.

– Vladislav Meteshev – Martracon

Get in touch

Connect with our team to arrange a product demo.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Back To Top