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Customer stories

Case Study

Captain Petrenko from EXMAR talks about his E-Wallet

Captain Igor Petrenko from EXMAR talks to us about his experience with the MarTrust E-Wallet, which enables him to exchange currencies at a more competitive rate when compared to his bank.

In the interview, Captain Petrenko said, “I have been using it for two months already. I installed the app and it has been very user friendly – I like using it.

“I’ve loaded and reloaded money from my E-Wallet to my card, this is very useful. I also exchanged from EUR to USD and vice versa.”

He further explains, “I observed that the exchange rate is very good. The FX rates are more competitive than the banks, for sure.”

Read the full interview

MarTrust customer story – Misuga Ship Management

Captain Villavicencio explains how the MarTrust E-Wallet enables him to send funds to crew members at the push of a button and removes seafarers’ need to have to wait until they’re onshore to send money home using expensive remittance services.

MarTrust customer story – ABC Maritime

George explains how implementing the MarTrust E-Wallet has saved hundreds of thousands of dollars for ABC Maritime, and that it provides the ability for seafarers to instantly receive and send funds at competitive FX rates.

MarTrust customer story – Seatrade

Richard talks about Seatrade’s experience with MarTrust and how the E-Wallet has helped reduce cash-to-master transactions, boost cash flow, and streamline the payroll process. Also, how it helps their seafarers and how they’re completely in control of their funds.

MarTrust – maritime E-Wallet, card and supplier payments provider

250+

Shipping companies

60,000

Transactions monthly

$12bn

Worth of payments per year

“I think it brings home a little closer to the seafarer when he is out on the sea. They can make remittances to any bank account they wish. Pay with their MarTrust card and remit from their MarTrust E-Wallet to another E-Wallet. 

They can make online payments and make ATM withdrawals, so these are the most benefits to the Seafarers.”

Richard Tiggelaar,
Team Leader Accounting

Seatrade

Corporate Customer feedback

We are proud to share a few of our customers’ comments from our recent survey.

MarTrust is an easy-to-use system. Customer service is always accessible to help us with any questions we may have, and we have a very helpful direct contact in your company.

– Customer 1

The synergy between AP processing and payments; at MarTrust, compliance checks are performed before any payment is released, ensuring that no incorrect payments are processed, especially in high-risk locations.

– Customer 2

MarTrust has helped centralise all payments through one payment platform

– Customer 3

MarTrust provides flexible payment method, minimize problems with crew allotments.

– Customer 4

MarTrust streamlined our treasury function for international crews in different countries. Excellent!!!

– Customer 5

Better exchange of information about vendor payments details to close the outstanding invoices from vendor side.

– Customer 6

User-friendly internet-bank program, low bank charges for international payments, operational and professional customer service

– Customer 7

Fixed-rate transfers and greater clarity on payments. Reduced errors in payments due to IBAN checker.

– Customer 8

Crew feedback

Hear what our users have to say about our service.

Many thanks to MarTrust for your highly appreciated service and the tremendous help you have given me. You gave great support and well-qualified assistance with any issues I had to face. I wish you all the best and I’m happy to be a MarTrust customer!

– Eduard Kubarev – OSM Maritime Crew Ltd

Thank you for your understanding and cooperation, my card was quickly made live again which is super! The MarTrust team provided a very fast fix to my problem, you really are the best.

– Marat Karpushyn – Atlas Professionals

Thank you to the MarTrust team for helping me with my issue, you have fixed the problem in a highly professional way. I wish you all the best.

– Vladislav Meteshev – Martracon

Use cases – where we have helped customers

Case Study

Euronav’s Captain Vasileios:  on Cash-to-Master with the E-Wallet

Captain Vasileios of Euronav discusses his experience of using the MarTrust E-Wallet.

He said, “The app is so easy to use that no special skills or guidance was needed.

“I use it every day in my daily purchases – In fact, there was one time when a transfer was completed in under an hour.”

On Cash to Master he said: “It used to be complicated as the captain could not carry a large amount of cash to pay the crew. We had to request cash and deal with each agent at each port which was time-consuming and expensive.

“Now with the MarTrust E-Wallet App, the deposits are transferred to each of the sailors quickly and safely and can use the requested deposit at once without having to wait to arrive in port.”

Read the full interview

CONTACT US WITH ANY QUESTIONS, OR REQUEST A DEMO

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  • For shipping companies
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MarTrust

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REQUEST YOUR DEMO

Domenico Carlucci

Hi there 👋

My name is Domenico Carlucci and I’m the CEO of MarTrust.

The team do lots of demos and initial conversations every year.

We’d love to give you a personal demo of the company dashboard (“company control centre”) to show you how easy it is to manage the crew salary process with our E-Wallet.

If you’d like an initial chat with a solutions specialist then please complete the form below.

If you’re not ready for that yet, please check out our home page for shipping companies.

Many thanks
Domenico

If you are a seafarer / member of crew / customer, please don’t use this form.

The quickest way for you to get your questions answered, or for customers to get help, is to email: [email protected]

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E-Wallet support

Email :
[email protected]
Phone:
+30 2106244770

Customer support

Email: [email protected]

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MarTrust Prepaid Card Mastercard® Terms

MarTrust E-Wallet Payment Services Terms

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About Us

We are a global maritime financial services company delivering unparalleled value and service to our clients. We focus on crew and supplier payment management and offer a range of currency solutions.

Registered address
Office 7.09
Tintagel House
92 Albert Embankment
London, SE1 7TY

Telephone
+44 204 538 7671

PFS Card Services (Ireland) Limited a company registered in Ireland with its registered office address at Front Office, Scurlockstown Business Park, Trim, Co. Meath, C15 K2R9, Ireland (with company registration number 590062, authorised and regulated as an e-money issuer by the Central Bank of Ireland registration number C175999).

MarTrust Corporation Limited is registered in England and Wales (Company No. 07498933). It is an Authorised Payment Institution (API) regulated by the UK Financial Conduct Authority (FRN 794752) under the Payment Services Regulations 2017. Its registered company address is Office 7.09, 7th Floor, Tintagel House, 92 Albert Embankment, London, SE1 7TY, United Kingdom.

Part of The Marcura Group  |  Copyright © 2023 MarTrust Corp. Ltd.

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