Providing a good service is important to us. If you are not satisfied with our service, please contact us as soon as possible so we can help put it right.
We will:
Or write to:
MarTrust Corporation Ltd
Office 7.09, 7th Floor
Tintagel House
92 Albert Embankment
London, SE1 7TY, United Kingdom
Call: +44 203 398 7777
Email: [email protected]
When we receive your complaint, we will contact you to let you know:
If your complaint is particularly complex, it may take longer for us to resolve. Once your complaint has been investigated, we will issue a final response. If we have not resolved the issue within 15 days of receipt, we will write to you to explain why, and indicate when you can expect to receive a final response.
Subject to applicable laws governing eligible complaints, you can ask the Financial Ombudsman Service (FOS) to review your complaint.
The FOS is a free, independent and impartial service that helps resolve complaints that financial businesses and their customers have been unable to resolve themselves.
There are some complaints that the FSO cannot handle. You can contact the FSO directly to find out more information about eligibility criteria using the contact details shown below:
Financial Ombudsman Service
Exchange Tower
London E14 9SR, United Kingdom
Call: 0800 023 4 567 or, from outside the UK +44 20 7964 0500
Email: [email protected]
Visit: www.financial-ombudsman.org.uk