Welfare Support Organisations
MarTrust Account Support:
For any questions relating to your MarTrust Account transfers, balance, card issues, etc. please contact us directly at:
+44 203 038 3929
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Everyday Welfare Support
Resources to help with stress, loneliness, and staying strong at sea.
ISWAN – SeafarerHelp
Free, 24/7 multilingual helpline providing seafarers emotional, wellbeing and practical support. Totally confidential.
Website: www.iswan.org.uk/seafarerhelp/
Call: +44 20 7323 2737
WhatsApp: +44 7909 470732
ISWAN Live Chat: Chat link
Email: [email protected]
Sailors’ Society
Wellness tools, advice, and crisis support for seafarers and their families.
Website: sailors-society.org/seafarers/
Call: +1 938 222 8181
Chat: Chat link
Email: [email protected]
Stella Maris
Port chaplains worldwide. Offer seafarers daily support through ship visits, emotional care, practical assistance, and spiritual guidance.
Website: stellamaris.org.uk
Chaplains List: stellamaris.org.uk/contact-us/chaplains-list/
Mission to Seafarers
Everyday spiritual and emotional support through its global network of chaplains.
Website: missiontoseafarers.org/seafarers
Email: [email protected]
Crisis Help
24/7 help in cases of abandonment, emergencies, or serious distress.
Sailors’ Society – Crisis Response Network
Trauma care and emotional support for seafarers and their families during emergencies and serious incidents (e.g. piracy, detainment, accidents, and abandonment).
Website: sailors-society.org/maritime-industry/crisis-response-network
Call: +1 938 222 8181
Instant Chat: Instant chat link
Email: [email protected]
ISWAN – SeafarerHelp
Emergency emotional or crisis help. Can also help you find port chaplains and urgent services.
Website: iswan.org.uk/get-support/seafarers/
Call: +44 20 7323 2737
WhatsApp: +44 7909 470732
Instant Chat: Instant chat link
Email: [email protected]
Stella Maris
Port chaplains worldwide. Help with trauma, repatriation, or crew abandonment.
Website: stellamaris.org.uk
Chaplains List: stellamaris.org.uk/contact-us/chaplains-list/
Mission to Seafarers – Emergency Help
Support in over 200 ports. Chaplains assist with urgent issues at sea or in port.
Website: missiontoseafarers.org/seafarers
Email: [email protected]
Your Rights & Legal Support
Know your rights, get help with unpaid wages, contracts, or unfair treatment.
ITF Seafarer Support (International Transport Workers’ Federation)
Free support from global inspectors if you’re facing problems with pay, contracts, or abuse.
Website: itfseafarers.org
Find your inspector: itfseafarers.org/en/apps/look-ship-inspector-or-union
Email: [email protected]
Maritime Labour Convention (MLC) Overview
Understand your basic rights at sea under international law (hours, pay, safety).
Website: itfseafarers.org/en/resources/maritime-labour-convention
For Your Family
Help for your family while you are working away at sea.
Sailors’ Society – Family Resources
Support for families of seafarers, including wellness education and care packs.
Website: sailors-society.org/seafarers/peer-to-peer/family-peer-to-peer-support-groups/
ISWAN – Family Support
Emotional, wellbeing and practical support for family members, available through ISWAN’s free, 24/7 multilingual helpline – SeafarerHelp.
Website: seafarerhelp.org
Call: +44 20 7323 2737
WhatsApp: +44 7909 470732
Instant Chat: Instant chat link
Email: [email protected]
In Port & On Board
Practical support available near your ship or in port.
Mission to Seafarers – Port Welfare Map
Find local Seafarer Centres for Wi-Fi, counselling, or transport in 200+ ports.
Website: missiontoseafarers.org/our-ports
Stella Maris – Chaplain Directory
Meet someone in port to talk, pray, or help with essentials like SIM cards or transport.
Website: stellamaris.org.uk
Chaplains List: stellamaris.org.uk/contact-us/chaplains-list/
SeafarerHelp – Port Welfare Referrals
If you’re in distress at sea or approaching a port, SeafarerHelp can connect you to local support.
Website: www.iswan.org.uk/seafarerhelp/
Call: +44 20 7323 2737
WhatsApp: +44 7909 470732
Email: [email protected]
Disclaimer
The organisations listed above are independent, publicly available support services. MarTrust is not affiliated with or endorsing these organisations, nor do we receive any benefit from including them. This list is provided solely for informational purposes and is not exhaustive. The directory is entirely independent of any welfare/benefit programs, third-party services, or contractual arrangements that may be provided by your employer. If you have questions about the support available through your employer, please contact them directly. MarTrust accepts no responsibility for the quality, availability, or outcomes of the services listed here, or for any overlap or difference between these and employer-provided services.