Welfare Support Organisations

This page provides personal, emotional, and practical support from specialist welfare organisations for seafarers and their families. 

MarTrust Account Support:

Get help with your MarTrust Account

If you need help with: 

  • Logging in or accessing your account 
  • Using the MarTrust app 
  • Questions about your MarTrust account or card 
  • Password resets or technical issues 

Contact MarTrust Support Team directly: 

Need personal, emotional, or practical support? 

Feeling stressed, worried, lonely, or overwhelmed, or need someone to talk to? Specialist welfare organisations below are available to support you and your family. 

Please note: these organisations cannot assist with MarTrust account, card, or app enquiries. 

Find the right support you need: 

ISWAN – SeafarerHelp

Free, 24/7 multilingual helpline service operated by ISWAN (an international not-for-profit maritime organisation) providing seafarers emotional, wellbeing and practical support. Totally confidential.

If you have an issue with your MarTrust account, please contact MarTrust directly using the details above. For anything else, contact SeafarerHelp at any time:

Website: www.iswan.org.uk/seafarerhelp/
Call: +44 20 7323 2737
WhatsApp: +44 7909 470732
ISWAN Live Chat: Chat link
Email: [email protected]  

Sailors’ Society

Wellness tools, advice, and crisis support for seafarers and their families.

Website: sailors-society.org/seafarers/
Call: +1 938 222 8181
Chat: Chat link
Email: [email protected]  

Stella Maris

Port chaplains worldwide. Offer seafarers daily support through ship visits, emotional care, practical assistance, and spiritual guidance.

Website: stellamaris.org.uk
Chaplains List: stellamaris.org.uk/contact-us/chaplains-list/  

Mission to Seafarers

Everyday spiritual and emotional support through its global network of chaplains.

Website: missiontoseafarers.org/seafarers
Email: [email protected] 

Sailors’ Society – Crisis Response Network

Trauma care and emotional support for seafarers and their families during emergencies and serious incidents (e.g. piracy, detainment, accidents, and abandonment).

Website: sailors-society.org/maritime-industry/crisis-response-network
Call: +1 938 222 8181
Instant Chat: Instant chat link
Email: [email protected]

ISWAN – SeafarerHelp

Emergency emotional or crisis help. Can also help you find port chaplains and urgent services.

Website: iswan.org.uk/get-support/seafarers/
Call: +44 20 7323 2737
WhatsApp: +44 7909 470732
Instant Chat: Instant chat link
Email: [email protected]  

Stella Maris

Port chaplains worldwide. Help with trauma, repatriation, or crew abandonment.

Website: stellamaris.org.uk
Chaplains List: stellamaris.org.uk/contact-us/chaplains-list/  

Mission to Seafarers – Emergency Help

Support in over 200 ports. Chaplains assist with urgent issues at sea or in port.

Website: missiontoseafarers.org/seafarers
Email: [email protected] 

ITF Seafarer Support (International Transport Workers’ Federation)

Free support from global inspectors if you’re facing problems with pay, contracts, or abuse.

Website: itfseafarers.org
 Find your inspector: itfseafarers.org/en/apps/look-ship-inspector-or-union 
Email: [email protected]  

Maritime Labour Convention (MLC) Overview

Understand your basic rights at sea under international law (hours, pay, safety).

Website: itfseafarers.org/en/resources/maritime-labour-convention

Sailors’ Society – Family Resources

Support for families of seafarers, including wellness education and care packs.

Website: sailors-society.org/seafarers/peer-to-peer/family-peer-to-peer-support-groups/

ISWAN – Family Support

Emotional, wellbeing and practical support for family members, available through ISWAN’s free, 24/7 multilingual helpline – SeafarerHelp.

Website: seafarerhelp.org
Call: +44 20 7323 2737
WhatsApp: +44 7909 470732
Instant Chat: Instant chat link
Email: [email protected]  

Mission to Seafarers – Port Welfare Map

Find local Seafarer Centres for Wi-Fi, counselling, or transport in 200+ ports.

Website: missiontoseafarers.org/our-ports

Stella Maris – Chaplain Directory 

Meet someone in port to talk, pray, or help with essentials like SIM cards or transport.

Website: stellamaris.org.uk
Chaplains List: stellamaris.org.uk/contact-us/chaplains-list/  

SeafarerHelp – Port Welfare Referrals

If you’re in distress at sea or approaching a port, SeafarerHelp can connect you to local support.

Website: www.iswan.org.uk/seafarerhelp/
Call: +44 20 7323 2737
WhatsApp: +44 7909 470732
Email: [email protected]  

Disclaimer

These are independent, publicly available support services, not exhaustive, and separate from any employer welfare/benefit arrangements. MarTrust has no affiliation with, endorsement of, or benefit from these organisations, and accepts no responsibility for their quality, availability, or outcomes. Information provided (including on Maritime Labour Convention rights) is general only, not legal advice, and not warranted as accurate or current. Contacting any organisation listed shares your information with them as an independent data controller, over which MarTrust has no visibility, control, or monitoring role. 

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