Customer case study – Euronav
Euronav’s Captain Vasileios talks about the MarTrust E-Wallet
Why Euronav chose MarTrust
In this interview, Captain Vasileios talks about how the MarTrust E-Wallet has helped him save time, carry out faster, quicker transactions, and improve crew satisfaction.
Meet Captain Vasileios from Euronav
MarTrust: Captain, could you tell us a little about yourself, including how long you’ve been sailing, where you’re heading, and what ship you’re on?
Capt Vasileios: I have been at sea since 1994, working as a sailor since 2000 and a captain since 2012. We travel all around the world, though these days we are at M/T CAP CHARLES
A typical day for a Captain
MarTrust: I’m wondering what a normal day onboard looks like for you; could you share a little about that?
Capt Vasileios: Life is different on a ship. It is like a small community. Everyone must take specific responsibilities to ensure the safe operation of the ship.
However, we cooperate as a team and live as a large family. Nowadays, those who work as sailor can stay in contact with their relatives every day, thanks to the internet, which is very important and makes them very happy.
Easy to use
MarTrust: Do you personally use the MarTrust E-Wallet? Can you share your experience of the app – was it easy to use?
Capt Vasileios: Yes, I’ve been using the MarTrust E-Wallet for a while and I personally find the app useful and very easy to use.
It doesn’t require you to spend a lot of time on it, which is another benefit. I’ve loaded and reloaded money from my E-Wallet to my card, this is very useful.
Faster, quicker transactions
MarTrust: What features do you like the most in the app? Have you tried sending money from the E-Wallet to a bank account?
Capt Vasileios: I like the fact that it’s safe and there is no worry about losing your money, along with the ability to exchange currencies. Yes, I have tried that successfully.
Feedback from seafarers
MarTrust: Could you share some of the feedback you’ve received from seafarers?
Capt Vasileios: I have discussed MarTrust with them and after some initial questions they all agreed that the App is very useful.
CTM made easy
Marcura: In relation to CTM, what did you do before you started using the MarTrust E-Wallet, and how is it different now?
Capt Vasileios: It used to be complicated as the captain cannot carry a large amount of cash to pay the crew. We had to request cash and deal with each agent at each port which was time-consuming and expensive.
Hear from other customers…
“MarTrust reduced the workload a lot” – Seatrade
“For the company, cash flow control and timesaving, and for the seafarers; they are completely in control of their funds, and that is a huge benefit for them.”
Richard from Seatrade on how they have been able to reduce Cash to Master transactions, boost cash flow, and streamline the payroll process.
“Sending funds to colleagues is very easy. I sent money to my 3rd engineer, and he received it in 1-2 minutes.”
Captain Villavicencio explains how the MarTrust E-Wallet enables him to send funds to crew members at the push of a button and removes seafarers’ need to have to wait until they’re onshore to send money home using expensive remittance services.