• Wallet Sign In
  • User Sign In
MarTrustMarTrustMarTrustMarTrust
  • For Companies
    • Digital payroll
    • Business payments
    • Customer stories
  • For Crew
    • Crew Home
    • How to activate your E-Wallet
    • Crew Help
    • FAQs
  • About
    • About MarTrust
    • Our customers
    • Team
    • Part of the Marcura group
    • Currency list
    • News
    • Contact
  • Resources Hub
    • Resources Home
    • Guide for companies: Unlocking seamless payments in maritime
    • Brochure for companies
    • Guide for companies – How to simplify maritime payroll payments
    • Webinar for companies – Streamline payments and improve crew welfare
    • Crew guide
    • Videos for companies
    • Videos for crew
  • REQUEST DEMO

Customer case study – ABC Maritime

George Pitaoulis from ABC Maritime on the benefits of the MarTrust E-Wallet

How did ABC Maritime manage crew payment before the MarTrust Solution?

MarTrust: The product that you have taken from MarTrust is the E-Wallet and card for crew members, to pay their salaries. What did you do before using the MarTrust solution?

George: We were using MarTrust to make allotments for the crew, which was much more competitive than bank rates, quicker, and we had way faster feedback when something went wrong, which is always positive because nobody wants to have a seafarer who has been working onboard that cannot receive his funds, his salary.

Then when the E-Wallet and cards were introduced, we were the first ones to join and the reason being is that it offers several benefits to all three parties involved: the owners, the managers, and the seafarers.

For the owners, it offers a competitive cost for the allotments. For the managers, it offers transparency and speed. And for the seafarers, it means instant money and the ability to send their funds and to use their funds, anywhere they see fit.

Positive Feedback from Seafarer

MarTrust: What feedback have you had from the crew about the E-Wallet and the card?

George: Well, every change is usually negatively perceived. After the first month, the crew loved the plan, the whole project. We started with one vessel to run a test, and now we have gone through it twice. Everybody appreciates the flexibility and speed of the E-Wallet.

MarTrust: So, the feature they like the best is how they get paid quicker.

George: They get paid quicker and they can use their funds anywhere they see fit.

MarTrust: Okay, so generally, positive feedback from the crew?

George: That’s correct.

“With MarTrust we are saving funds in the hundreds or thousands of dollars per year”

Favourite feature of the system

MarTrust: For you as a company, what is your favourite feature of the system?

George: Well, the ability of the crew to utilize the funds in the way they want. Because in the past, we had to run multiple allotments per seafarer, and being able to set the cost aside, which was substantial. Also, the time the accounts department was using to process all these payments, now we don’t have to do that anymore.

Simple and Quick Onboarding Process

MarTrust: How was the onboarding process and how was the customer service with MarTrust? How have they resolved the problems you’ve no doubt experienced?

George: Well, it’s pretty simple and quick I would say, they are always just a phone call away or an email away, whenever there is an issue, we can resolve it within 48 hours.

MarTrust E-Wallet App salary disbursement

Benefits of using E-Wallet

MarTrust: Is there anything that I have missed that you wanted to say?

George: Well, E-Wallet is the future, whether we like it or not. So, with the utilization also of the Cash to Master for the vessels, we are saving funds in the hundreds or thousands of dollars per year because now the captain has his card onboard, which he can utilize for vessel needs. This is saving per vessel, an average of $8,000 to $10,000 per year on fees that we pay to the port agents, which makes us happier. The owners are definitely happier, and the captains are pretty happy as well because they don’t have the risk of carrying a lot of cash onboard.

MarTrust: Cash to Master, are you using that on all your vessels at the moment?

George: With the exception of one, yes.

“For the owners, it offers a competitive cost for the allotments. For the managers, it offers transparency and speed. And for the seafarers, it means instant money’’

About ABC Maritime

MarTrust: For those that don’t know ABC Maritime well, maybe you can tell us a little bit about the company.

George: ABC Maritime has forty years of history. We started as owners. Lately, we have been working as managers as well, third-party owners. We have expertise in Tankers and Bulkers and the offshore industry. We have been in West Africa for all 40 years, with Europe, US, and Paris as well.

MarTrust: Great, well, George thank you so much for your time.

CONTACT US WITH ANY QUESTIONS, OR REQUEST A DEMO

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • For companies
    • Digital payroll
    • Business payments
    • Customer stories
    • Videos for companies
  • For crew
    • Crew Home
    • How to activate your E-Wallet
    • Crew Help
    • FAQs
    • Videos for crew
  • Customers
  • About
    • About MarTrust
    • Team
    • Part of the Marcura group
    • News
    • Currency list
    • Contact
  • REQUEST DEMO
  • Wallet Sign In
  • User Sign In
MarTrust

 New guide for companies alert 🚨 Unlocking Seamless Payments in the Maritime Industry  |  View now >>>

REQUEST YOUR DEMO

Domenico Carlucci

Hi there 👋

My name is Domenico Carlucci and I’m the CEO of MarTrust.

The team do lots of demos and initial conversations every year.

We’d love to give you a personal demo of the company dashboard (“company control centre”) to show you how easy it is to manage the crew salary process with our E-Wallet.

If you’d like an initial chat with a solutions specialist then please complete the form below.

If you’re not ready for that yet, please check out our home page for shipping companies.

Many thanks
Domenico

If you are a seafarer / member of crew / customer, please don’t use this form.

The quickest way for you to get your questions answered, or for customers to get help, is to email: [email protected]

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Follow us on LinkedIn

Crew support

Email :
[email protected]
Phone:
+30 2106244770

Corporate customer support

Email: [email protected]

Important links

MarTrust Prepaid Card Mastercard® Terms

MarTrust E-Wallet Payment Services Terms

Web Site Terms of Use
Privacy Policy
Cookie Policy
Marcura HSE Policy

About Us

We are a global maritime financial services company delivering unparalleled value and service to our customers. We focus on crew and supplier payment management and offer a range of currency solutions.

Registered address
Office 7.09
Tintagel House
92 Albert Embankment
London, SE1 7TY

Telephone
+44 203 398 7777

MarTrust Corporation Limited is registered in England and Wales (Company No. 07498933). It is an Authorised Payment Institution (API) regulated by the UK Financial Conduct Authority (FRN 794752) under the Payment Services Regulations 2017. Its registered company address is Office 7.09, 7th Floor, Tintagel House, 92 Albert Embankment, London, SE1 7TY, United Kingdom.

Part of The Marcura Group  |  Copyright © 2023 MarTrust Corp. Ltd.

ISO footer logos

You made it all the way down here - well done!

Why not find out about Marcura's other solutions here >>