Benefits for crew
Getting an E-Wallet is free
Get paid quicker
Cheaper to send money
Easier to control and manage funds
Better FX rates
Fewer paper $, so safer
MarTrust E-Wallet: designed for crew
The E-Wallet and card enable you to get funds to family, friends, and shipmates faster and cheaper when you’re offshore or onshore.
The MarTrust E-Wallet and card are available to all crew.
When activating your E-Wallet, make sure to check your junk folder and Add @MarTrust.com to the list of trusted domains.
The MarTrust E-Wallet is available both on Android and iOS.
How you can use your MarTrust E-Wallet and pre-paid card
Send money to family and friends quickly
Use the E-Wallet app to transfer money to your family and friends in an emergency – no need to visit a bank or exchange house!
Pay for groceries and shopping when in port
Use your MarTrust pre-paid Mastercard® to pay for groceries or other shopping when. Simply load the card with currency, or withdraw cash at an ATM.
Not sure about using your MarTrust E-Wallet?
In just 3 clicks, set up 100% of your salary to be automatically sent home.
- Nothing changes, you still receive your full salary in your bank account
- Your E-Wallet becomes a payroll notification tool;
- and a self-service portal to update your bank account details, in a GDPR compliant environment
What if I decide later I want to use the app?
- Change the setting at any time within the app
- Crew paid via the MarTrust E-Wallet have complete control over how they receive, send and spend their payroll
Typical charges when using the E-Wallet – Fee and Limits Schedule
| How much does it cost? | |
| Wire Payments (Charges Code SHA)* | $12.00 |
| Local currency transactions | $6.00 |
| E-Wallet to local card (UAH & CNY) | $6.00 |
| MarTrust E-Wallet to E-Wallet transfer | Free |
| ATM Usage | |
| ATM withdrawal international | $3.00 |
| ATM balance inquiry | $1.25 |
| ATM PIN change | Free |
| POS (Point of sale) Transactions | |
| POS international | Free |
| Other fees | |
| Online PIN Retrieval | Free |
| Online Block/Unblock card | Free |
| Online view balance | Free |
| Miscellaneous Fees | |
| Merchant dispute admin for chargebacks | $30.00 |
| FX margin for currency purchase within E-Wallet | 1% |
| FX margin for wire payments** | 1% |
| FX on E-Wallet to local card (UAH & CNY) | 2% |
| FX margin for currencies not covered by MarTrust | 2% |
Wire payments (Charges Code SHA)*
*Amount received may be less due to correspondent banking charges
*Includes 1 free transfer to bank in a payroll cycle
ATM usage – ATM withdrawal international**
**Includes 2 free ATM withdrawals in a month (ATM’s may charge their fees which is out of MarTrust control)
**This means the seafarer may receive their funds minus correspondent (intermediary) bank charges
**FX margins quoted are based on Market Value
Frequently Asked Questions
Useful information
Does this mean that I will not receive my salary in my nominated bank account anymore?
Burgess will now send your salary to your MarTrust E-Wallet, which provides you with increased flexibility. However, if you would prefer to continue receiving your salary in your nominated bank account, then you can set up a Salary Disbursement within your MarTrust E-Wallet in just a few easy steps:
1.add the bank account details for your nominated account
2.add the percentage of your salary you wish to be automatically sent to this nominated account; and
3.click update.
As soon as your salary has been deposited in your MarTrust E-Wallet, any percentage that you have set up as a Salary Disbursement will be automatically sent to your nominated bank account, by urgent bank transfer. Once set up, this will continue when you receive future salary payments unless you choose to change this at a later date. You can therefore still receive any percentage of your salary into your nominated bank account, at no cost to you.
How long will it take for money to be transferred from the E-Wallet to a local bank?
This can vary depending on the currency and country that the payment is sent to, but all MarTrust bank transfers are processed as urgent wires. Urgent wires can be received on the same day sent, although in most instances they would take up to 2 days to be received, with some countries and currencies taking up to 7 days.
Please note that there are cases where the payment may be stopped by correspondent banks for additional compliance checks, which sits outside of MarTrust’s control and can create delays to the settlement of the funds to the beneficiary account. This would not be any different from the existing process you have today, however, since all bank payments need to go through the same process.
How much does it cost?
- The cost of the E-Wallet is completely free of charge
- The cost of the MarTrust Prepaid Mastercard® is free of charge
- The first 2 bank transfers following each payroll are completely free of charge
- Please note, that if you do not use the first 2 free transfers before their next payroll is made, you will not be able to retain them.
- The first 2 ATM withdrawals are completely free of charge
- Any additional bank transfers cost either EUR11 or USD12, depending on the currency you have set up on your account
- All additional ATM withdrawals are charged at either EUR2.50 or USD3
- E-Wallet to local card payments are charged at USD6
- We offer a fixed fee of 1% for all currency purchases within the E-Wallet, or for bank payments from the E-Wallet. Our exchange rate is based on a live rate feed, which is why the rate constantly refreshes every 20 seconds.
Will Burgess pay for the first transfer home after every payroll?
Most employers pay for the first transfer home following payroll, however, Burgess have chosen to provide you with 2 free transfers. Please note, that if you do not use the free transfers offered before their next payroll is made, you will forfeit the free transfer.
How do I make a transfer to a local bank account without an IBAN number?
The requirement for an IBAN is typically only relevant for EUR payments, where any bank offering an “overseas” EUR account would normally always provide an IBAN. Please set up the payee in the currency in which the account is held, e.g., Nepalese Rupee, Philippine Peso or Indian Rupee, and you will not be required to provide an IBAN. You will instead be asked to provide the information that is relevant to send the currency to their home country, e.g., in addition to an account number, an IFSC code is required for Indian Rupee payments into India
When making a payment from my E-Wallet, who does it show as the sender?
All payments sent will show as coming from MarTrust E-Wallet. MarTrust processes tens of thousands of payments every month, on behalf of crew from all over the world. Global Banks are aware that MarTrust is a maritime only payment provider who specialises in crew payroll payments, that we are a UK FCA regulated entity who works exclusively with Citibank, that all funds are screened at source to adhere to regulations that any payment from this account is clearly to do with payroll for one of our corporate customers.
In the rare cases where a beneficiary bank requests further information, the crew member can simply provide a copy of their payslip to prove this is a salary payment and the funds are always released. Furthermore, MarTrust can send communications to any bank involved to provide additional supporting evidence/confirmation in case anything is required.
Are the MarTrust Salary on Demand and Cash Collection features available?
Both the MarTrust Salary on Demand and Cash Collection features will not be available to Burgess Crew initially, but this may be something that is added later, subject to demand and agreement with Burgess.
For further information and in case you still have any questions, please contact us at [email protected]
Get started
What is the MarTrust E-Wallet?
It is your personal MarTrust E-Wallet account based in Europe which you can access from anywhere and at any time even when you are on leave from the vessel.
Why does Burgess use MarTrust?
The MarTrust E-Wallet empowers crew to choose how they receive, send and spend their salary, providing you with multiple benefits. It also enables Burgess to digitise payment transactions and reduce the administrative burden of making such payments. The MarTrust E-Wallet also enables Burgess to ensure you have access to your funds quickly and with less hassle.
Who owns my MarTrust E-Wallet account?
Your MarTrust E-Wallet account is personal and belongs entirely to you. Burgess does not have any control or access to your MarTrust E-Wallet account.
What features come with the MarTrust E-Wallet account?
Upon enrolment at MarTrust, you will be provided with a MarTrust E-Wallet account which you can access via the MarTrust E-Wallet App. You will also be provided with a prepaid Mastercard®, which you can top up with funds from your MarTrust E-Wallet account and use as you would with normal a debit card. In addition, you can perform ATM withdrawals and online payments using this prepaid Mastercard®.
What are the benefits to me as a Burgess Crew Member?
The benefits are:
- a MarTrust E-Wallet account located in Europe;
- the ability to receive your salary immediately from Burgess into your MarTrust E-Wallet account;
- instant access to your funds and the ability to use or transfer funds from anywhere and at anytime;
- no maintenance costs to you;
- your first 2 bank transfers following payroll are completely free of charge;
- visible and transparent exchange rates in the MarTrust E-Wallet App;
- the ability to transfer funds from your MarTrust E-Wallet to another Visa or Mastercard® in Ukraine, or UnionPay Card (China) at a fee of USD6 per transfer;
- the ability to use your prepaid Mastercard® at POS (Point of Sale) in shops, for cash withdrawals from local ATMs or to shop online;
- your first two ATM withdrawals are free of charge every month;
- you can use your prepaid Mastercard® to make local payments in eight currencies benefitting from savings on FX charges on payments in those eight currencies.
How do I set-up my MarTrust E-Wallet account?
Once you have received your MarTrust E-Wallet welcome email you can follow the simple steps to download the MarTrust E-Wallet App and sign in using the credentials provided to you to activate your MarTrust E-Wallet account. You will then be ready to receive and use your funds. Shortly afterwards you will receive a physical prepaid Mastercard®.
Is MarTrust regulated?
Yes, MarTrust Corporation Limited is registered in England and Wales (Company No. 07498933). MarTrust is an Authorised Payment Institution (API) regulated by the UK Financial Conduct Authority (FRN 794752) under the Payment Services Regulations 2017. Its registered company address is Office 7.09, 7th Floor, Tintagel House, 92 Albert Embankment, London, SE1 7TY, United Kingdom.
MarTrust works with PFS Card Services (Ireland) Limited, a company registered in Ireland with its registered office address at Front Office, Scurlockstown Business Park, Trim, Co. Meath, C15 K2R9, Ireland (with company registration number 590062, authorised and regulated as an e-money issuer by the Central Bank of Ireland registration number C175999). PCSIL are the issuers of the prepaid Mastercard® linked to the MarTrust E-Wallet.
What does it mean that MarTrust is regulated?
MarTrust, as a regulated entity, must comply with all relevant laws, regulations and regulatory guidance and is subject to regulatory reporting, regular external reviews by independent auditors and regulators to ensure all relevant laws, regulations, regulatory guidance and expectations are adhered to. MarTrust is not a bank, however, MarTrust is an authorised payment institution and as such it specialises in processing payments on behalf of its customers. MarTrust is the largest maritime payment provider, processing USD12 billion annually and holding USD80-100 million overnight for 450 Maritime companies.
What is my MarTrust ID?
When opening your MarTrust E-Wallet, you will be allocated a unique MarTrust ID. This will have been communicated to you in your welcome letter/email and is the ID that will allow Burgess to process your payroll into the correct account.
Your MarTrust ID will remain the same even if you move to another employer.
What is my Cardholder ID?
Your Cardholder ID can be found on the reverse of your Mastercard®. This is the ID that you share with Customer Services to identify your prepaid Mastercard® account. Do not share the 16 digit number on the front of your prepaid Mastercard® with anyone.
Where will the funds in my MarTrust E-Wallet account be held?
The funds are held in the European Union with a top 20 global bank.
How quickly will I see my funds in my MarTrust E-Wallet account?
Once Burgess approves the transfer in their MarTrust E-Wallet account, the funds should be visible in your MarTrust E-Wallet account within a few moments.
To view the full list of FAQs, please click here
